Privacy Policy

Last updated: September 14, 2026 — Funazumi Express Co., Ltd. ("FNEXS," "we," "us")

This policy explains what personal information we collect through fnexs.com, why we collect it, and how it's used.

1. Information We Collect

When you contact us, request a quote, or reach out via WhatsApp or email, we may collect:

  • Name, email address, and phone/WhatsApp number
  • Destination country and port information
  • Vehicle preferences, stock numbers, or listing links you share with us
  • Any additional information you choose to include in a message or quote request

We do not collect payment card numbers or bank account details directly through our website — payments are processed via PayPal, Wise, or direct bank transfer, which have their own privacy and security practices.

2. How We Use Your Information

We use the information you provide to:

  • Respond to quote requests and inquiries
  • Coordinate vehicle sourcing, purchase, and shipping on your behalf
  • Communicate updates about your transaction
  • Improve our website and services

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Sharing With Third Parties

We may share limited information with trusted partners strictly as needed to complete your transaction, such as:

  • Shipping and freight companies, to arrange delivery
  • Local partner agents (as listed on our Partner page), where you've requested regional support
  • Payment processors (PayPal, Wise, our bank), to process payments

We do not share your information with unrelated third parties or advertisers.

4. Cookies & Website Data

Our website is hosted on Squarespace, which may use standard cookies and analytics to understand site traffic and performance. These do not identify you personally unless you've submitted a form or made a purchase.

5. Data Retention

We retain your information for as long as necessary to complete your transaction and to comply with applicable tax, accounting, or legal recordkeeping requirements.

6. Your Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information. To make such a request, contact us at info@fnexs.com.

7. International Transfers

As an international export business, your information may be processed in Japan and shared with partners or shipping providers in your destination country as necessary to complete your transaction.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

9. Contact

Questions about this Privacy Policy can be sent to info@fnexs.com.